Shippping & Returns

1.1 SHIPPING METHODS

Rasta Boyz Club delivers parcels all over the world via DHL Express, FedEx or UPS.

All orders are processed within 1 working day. However, during sale seasons orders might suffer a slight delay due to an excessive number of orders being filled out.

Rasta Boyz Club will not be held responsible for a delay in shipment caused by weather conditions, international customs issues or any other circumstances beyond the control of Rasta Boyz Club.

All shipments are accompanied with an official invoice with the exact declared value of each item in dollars.

Sale and discounted items reflect discounted prices.

Worth of goods will be publicly available on the package’s insert for tax reasons on all orders.

Once orders are dispatched, they can no longer be cancelled and change of delivery address is no longer possible, please make sure to fill out a correct address when checking out.

Once you receive your parcel, you can ask for the return or exchange within 14 days.

When the order will be dispatched from our side to the courier, customers will receive an email from the courier with the tracking number related to the order. To monitor the status of your order, customers may visit the courier website and insert the tracking number to track the shipment.

Depending on the shipping service selected, orders placed on Rasta Boyz Club can be delivered any day of the week.

Shipping costs may vary depending on the service selected, the shipping address and where the products are shipped from.

Express and standard shipping are also available. All shipping options available for your order and destination will be shown at checkout.

1.3 SHIPMENT TRACKING

1.4 DELIVERY TIME

Rasta Boyz Club processes orders across the US from Monday to Friday.

All orders we receive are processes within 48 hours of the placement, or the next available working day.

Orders placed from Friday to Sunday, or holiday will be processed the following business day.

Rasta Boyz Club cannot be accountable for carrier delays or delays caused by holidays, weather conditions, customs inspections and other circumstances that are irrelevant to Rasta Boyz Club’s control.

Once shipped, arrival time of packages may vary from state to state.

1.5 RETURN POLICY

At Rasta Boyz Club, we always stand by the quality of the merchandise. We guarantee our personalized products to be free of manufacturing errors or product defects. However, if you notice any quality issue, you may return it in its original condition for a prompt exchange for the same item, or refund.

Items must be returned in the same original conditions, neatly packed and with the return tag still attached.

Rasta Boyz Club reserves the right to refuse returns that have not been properly packed or packed with different materials than the original ones.

1.5.1 RETURNING AN ITEM

Please note that returns are available for customers based in the US only.

The item/s must be in the same condition that you received them in with all original hangtags and packaging. You can return within 14 calendar days from the date of receipt.

Please fill out our Returns Form online to return or exchange an item.

Exchanges: All items should follow the returns process, and a new item will be shipped for the replacement returned item.

NOTE: If you purchased products at one of our authorized resellers, please get in touch with them, as they have their own return policies. It is not possible to return your items to our online store.

1.5.2 RETURN TERMS

The returned items must be sent back in their original packaging together with all the materials received with the item/s (dust bags, covers etc.) And should have a copy of the invoice inside.

The item/s must be unharmed, unwashed, not worn (except for trial purposes) or altered and must have all original security seals still attached.

Hoodies, caps, shorts, and pants should be tried without removing the protective adhesive strip and tags or they will not be accepted. We will not accept any returns that have been worn or are soiled.

The Rasta Boyz Club packaging must not be used as the external parcel for the shipment.

If the item does not fit these requirements, the item will not be accepted and will be sent back to the customer at their own cost.

All products are checked at the warehouse for any faults. However, if a customer receives an item not in the original state, please contact us at: contact@rastaboyzclub.com

Goods are classified as faulty if they are not of satisfactory quality, fit for purpose or as described. Please note that items which are damaged as a result of normal wear and tear; by accident; or through misuse will not be considered faulty. If your item is faulty when you receive it, you can return it for a refund within 14 days from the date you received it.

We have made every effort to display the colors of our products that appear on Rasta Boyz Club as accurately as possible. However, as computer monitors, tablets and mobile devices vary, we cannot guarantee that your monitor’s display of a color will be completely accurate.

NOTE: Returned products must conform to our returns policy. You have a legal obligation to take reasonable care of the products while they are in your possession, and you must return them in the same condition in which you received them.

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